Who Should You Call When You Need Answers?
The important contact info you need to have. Over the years there have been only a few times that I, as a parent, have felt the need to call the campus to resolve an issue. Generally, I try to get my kids to handle it themselves. However, knowing where to call for whatever the issue can be daunting. For instance, trying to decipher how rush works or even having financial aid issues. Be aware though that, unless your student has given you permission to call or is sitting with you, some departments won’t speak to you, the parent.
Check out our blog What You Should Do Before Leaving For FAU to download different legal documents. These documents give parents’ permission in different medical and legal scenarios.
President of FAU: John W. Kelly, Ph.D. His office is located at Florida Atlantic University
Administration Bldg., Room 339, 777 Glades Road, Boca Raton, FL 33431. 561-297-3450.
Email president@fau.edu or jkelly@fau.edu
We realize that finding the right place to call isn’t always so simple so we have listed several of the offices and what they are used for to make your navigation simpler. Many of our blogs address issues that you may be looking for guidance about too so we have linked those too.
If a student sees and wants to report suspicious persons, incidents, and unsafe conditions, they can report it to (561)297-3500. If an emergency occurs, dial 911. Sean Brammer Chief of Police, Florida Atlantic University Police Department Phone: (561) 297-1377. sbrammer@fau.edu
Department of Emergency Management
This is the department that coordinates FAU’s emergency preparedness, response, recovery, and mitigation activities to protect the students, faculty, staff, resources, and infrastructure.
Director: Jaeson Eber, 561-297-4587, em@fau.edu
Located in Bldg. 8W, Room 240, 6424, 777 Glades Rd, Boca Raton, FL 33431, the offices of student health services are an easy and dependable resource for students since many do not have their own doctor. Their hours are Monday through Friday from 8:00 am to 5:00 pm. They can also be reached via phone (561) 297-3512, or email the Director of Student Health Services, LeAnn Gutierrez, Ph.D., MBA Director Student Health Services, at lgutierrez@health.fau.edu.
The office asks that if you need to contact student health services for a medical need or question to please call the clinic. Email-only with non-medical concerns such as billing or immunizations, and to please not email staff with any medical questions or concerns because they are not actively monitored for medical issues. Other than routine appointments, they offer after-hours nurse advice and health information. Students can call the FAU SHS number to be connected to the after-hours nurse line.
The FAU After-Hours Nurse Line is staffed by registered nurses who can assess a student’s symptoms and help them determine how to get the most appropriate care. The nurse may recommend a variety of care options, including home treatment, follow-up with a physician or immediate visit to the closest Emergency Room or Urgent Care Clinic. Note: If your student has not filled out forms prior to your call; they will not release any information about your student. Make sure your student has signed these forms.
See our blog Sick at School for more information.
Dr. Larry Faerman is the Associate VP & Dean of Students, lfaerman@fau.edu. Susan Fulks is the Associate Dean of Students – Email sfulks@fau.edu. Student Services Building (SS #8), Room 226, 777 Glades Road, Boca Raton, FL 33431-0991, 561-297-3542. The Office of the Dean of Students works collaboratively with other offices on campus to enhance the quality of a student’s life and members of the FAU community.
Financial Aid Office – One Stop Student Services.
The office is located at 777 Glades Road, Bldg SU80 Rm 233 Boca Raton, FL 33431 Tel: (561) 297-3530 Office Hours: Monday – Thursday – 8:00am – 6:00pm Friday – 8:00am – 5:00pm. Tracy Boulukos Assistant Vice President for Financial Aid & New Student Initiatives, tbouloko@fau.edu 561- 297-3531.
FAU Office of Information Technology
For students who are having technical difficulties with their FAUNet account and its surrounding technologies, this is the place to get in touch with. Here is our blog on Technology Services at UNF and one on Computer and Phone Repair.
Help Desk support is available in person (check their hours here) and 24/7 via phone (561) 297-3999 and submit a ticket.
Phone: (561) 297-2880
The Housing Office is open Monday-Friday from 8 am to 6 pm. If your student is having problems, they should contact their Resident Assistant or Area Desks. Information regarding residence halls and staff can be found here. The Executive Director of Housing and Residential Education is Raymond Gordon. You may email him at raymondgordon@fau.edu.
If your student is having issues with laundry, pest control, cleaning issues, plumbing leaks, doors, locks, air conditioning, Cable, Internet, Furniture, they can contact the FAU Maintenance Department and submit a request.
Student Accessibility Services – For students that have any type of disability that requires special accommodations, campus accessibility, sponsored courses, course substitutions, this is the office you will want to be familiar with. The Director of the staff is Michelle Shaw. Email mshaw@health.fau.edu (561) 297-3880.
Here is our blog on Student Accessibility Resources.
FAU Parking and Transportation Services – The Director is George Androuin, gandroui@unf.edu
If your vehicle gets towed from FAU’s property, then the student will want to contact the Transportation office at (561) 297-2771. Tickets can be paid any time online. Click here for online payment information. If students need to go to FAU’s parking services here is their address: 777 Glades Rd., Building 80 (Student Services), Boca Raton, FL 33431.
Students may appeal their citations here. If you wish to appeal the citation it must be completed and submitted online. Appeal requests must be submitted online within 14 calendar days from the date of the citation. An individual charged with an infraction must either pay the prescribed fee or appeal the citation within 14 calendar days of issuance of the citation. If payment of the fine is not received in the Parking and Transportation Services Office within fourteen (14) days, a $25.00 late fee will be imposed. Any student with an unpaid parking or other citation will not be permitted to register for classes nor receive a transcript of academic achievement, grades or a diploma until all fines and fees are paid in full.
If you are a guest at FAU, an email will be sent to the email address reflected on your original appeal with the date and time of the scheduled hearing. Parking citations issued by Parking and Transportation Services can be appealed if you feel that the citation was issued in error or that there were extenuating circumstances associated with the citation. The appeal for the citation must be submitted within fourteen (14) calendar days of the issue date of the citation. Appeals for citations are submitted online through your Parking and Transportation account. Tow fees and Boot fees are not eligible for appeal. To pay or appeal a citation, click here. If your first appeal is denied then you have the opportunity to file a second appeal. The second appeal is filed the same way you filed for your first appeal. By filing a second appeal you will have the chance to meet with the appeals board on an appointed date to have your appeal reviewed again. Second appeals are scheduled in advance and you will be notified via email of your scheduled hearing time and location. Your attendance at the Second Appeal Hearing is encouraged by not required. Please note that the decision of the Board is final; no further appeals are permitted.
Perhaps you have a student that works at FAU. The Department of Human Resources is the first point of contact for questions regarding employment, benefits, compensation, payroll, employee/labor relations, and classification. The office may be reached at (561) 297-3057. The office is located at building 4 (directly across from Chick-Fil-A) first floor
777 Glades Rd., P.O. Box 3091, Boca Raton, FL 33431-0991
Assistant VP of Human Resources is David Tomanio – tomaniod@fau.edu (561) 297-3076
Senior Associate Director for Human Resources – Marie Mascaro mmascaro@fau.edu (561) 297-3074
Asst. Director for Human Resources (Classification & Compensation, Benefits & Retirement is Michael Davis mdavi145@fau.edu (561) 297-3026
Other HR staff can be found here.
Because dealing with stress can sometimes require a little extra help:
FAU Counseling and Psychological Services– FAU is on top of it, offering various programs, workshops, training, and suggestions; most of which are free to our Owls. Attached is our blog on stress at college at FAU. At the FAU Counseling Center, your student has access to free wellness programs addressing stress management, relaxation strategies, sleep habits, study skills, eating habits and exercise. They also have an online community to help discover ways to move well, eat well and be well. The Counseling Center is located at the Student Services Building
SS-8 Room 222, (Second Floor above the Breezeway Food Court). The Interim Director is Dr. Courtney Weaver. (561) 297-1048, cweave15@halth.fau.edu
For emergencies regarding your student, all 911. Urgent services are available 24/7 to students who need immediate attention. If a student is having an urgent mental health need, they are welcome to walk into the Counseling Center Monday – Thursday from 8-6, Fridays 8-5 If the urgent need is happening after-hours or during weekends, support is available via phone at 561-297-0500
Other resources for helping a friend include:
Victim Services 561-297-0500 (24 Hours)
Equal Opportunity Programs 561-297-3004
Dean of Students 561-297-3542
FAU Police Department 561-297-3500
Counseling and Psychological Services 561-297-3540
Owls Care Health Promotion 561-297-1048
Sexual Health Education 561-297-1048
Health Services 561-297-3512
Student Night Owls Escort Service 561-297-6695
Student Accessibility Services 561-297-3880
Military and Veteran Affairs 561-297-3547
If students or someone they care about that has been a victim of a crime, confidential support is available and they can talk with someone about their options. There are several options if students are a victim of crime beginning with the FAU Police Department’s Victim Advocate. The Victim Advocate is available Monday through Friday between 8:00 am and 5:00 pm, is on-call for emergencies 365 days a year and responds as needed on evenings, nights and weekends. All services are free of charge and available 24 hours a day. 561-297-3500
The Victim Advocacy Center is currently located in the library on the Boca Raton Campus. (S.E> Wimberly Library, Room 156), 561-297-4841. Dr. Larry Faerman Associate Vice President & Dean of Students lfaerman@fau.edu, Associate Vice President & Dean of Students Affairs Office Student Services Building (SS #8), Room 226 777 Glades Road Boca Raton, FL 33431-0991 Phone: 561-297-3542
For anonymous or online incident reporting, click here.
Student Accessibility Services– Students must register for support services using their FAU NetID to complete the online application. Call for living/learning accommodations, extra time on exams, etc. The Director of the staff is Michelle Shaw. mshaw@health.fau.edu (561) 29-3880. SU 133 777 Glades Road Boca Raton, FL 33431
Safety Escort: The NightOwls Program is a student ran evening escort service. FAU students who need a ride to or from class, the library, residence halls, parking lots, or any other location on the Boca Raton Campus can call the NightOwls for a free ride. Call (561) 297-6695 for a ride. FAU Police officers are full-service, certified, sworn state law enforcement officers. They patrol the campus in a number of ways (car, bicycle, on foot, etc.) 365 days a year 24 hours a day.
FAU Dining Services: From meal plans to on-campus restaurants, students have many options. The Resident District Manager is Chris Valdes, Phone: 561-297-2562 Email: chris.valdes@compass-usa.com, Director of Operations is Ridwan Himawan, 561-297-3296 fau.rhimawan@fau.edu, the Sr. Director of Resident Dining is Carlos Dias, fau_cdias@fau.edu, 561-350-7728
Sorority and Fraternity Affairs – Both Panhellenic (PC), Interfraternity Council (IFC) and Multicultural Greek Council (MGC) fall under the Division of Student Affairs. Sorority and Fraternity Affairs is the office of professional staff that provides guidance, education, and support to the Florida Greek community. To contact SFA, call (561) 297-4924 or email fslife@fau.edu. They are located at FAU Student Union – (UN Room 204), 777 Glades Road, Boca Raton.
For basic questions, we have listed the emails below. Should you need to speak with someone in administration, you can contact the following:
Rafael Zapata, Director, Sorority & Fraternity Affairs, zapatar@fau.edu
Elaine Jahnsen, Associate Director, ejahnse1@fau.edu, 561-297-3269
Panhellenic: For our sorority rushing blog, click here.
Questions regarding the Panhellenic Council at large: Kristine Coleman, President, panhelfaupresident@gmail.com
Questions regarding recruitment: Carmella Keim, VP of Recruitment, panhelfaupr@gmail.com
Questions regarding Panhellenic activities:
Questions regarding the Judicial Board and/or conduct:
Interfraternity Council: For our fraternity rushing blog, click here.
Questions regarding the Interfraternity Council: Camilo Restrepo, President, fauifcpresident@gmail.com
Questions regarding recruitment: Steven Herndon, VP of Recruitment, ifc.vpr.fau@gmail.com
Multicultural Greek Council – The Multicultural Greek Council (MGC) is the governing body for the culturally-based fraternity and sorority chapters at FAU. The MGC currently consists of three organizations, one fraternity, and two sororities, that are culturally-based and diverse in nature. The primary purpose of the MGC is to unite its member organizations in order to share ideas and provide a support network for students. Members of the MGC experience Greek life in a unique way, as our chapters relatively small (10-25 undergraduate members) in size, which fosters strong, lifelong bonds between members and alumni.
FAU Individual Colleges – It is always good for your student to follow the chain of command if they are having an issue within their college. But, should following that chain not work, here is the contact information for each individual college.
Dorothy F. Schmidt College of Arts and Letters
Dean: Michael J. Horswell, Ph.D. (561) 297-3863, horswell@fau.edu
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
Dean: Dean M. Gropper, Ph.D. (561) 561-297-3635 dgropper@fau.edu
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
College for Design and Social Inquiry
Interim Dean: Naelys Luna, MSW, Ph.D. (561-297-4169) ndiaz10@fau.edu
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
Dean: Dr. Valerie J. Bristor, (561) 297-3357 bristor@fau.edu
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
College of Engineering and Computer Science
Dean: Stella Batalama, Ph.D. sbatalama@fau.edu, 561-297-3400
Florida Atlantic University
777 Glades Road EE 308
Boca Raton, FL 33431-0991
Harriet L. Wilkes Honors College
Interim Dean: Dr. Tim Steigenga, tsteigen@fau.edu, 561-799-8610
Wilkes Honors College
Florida Atlantic University
5353 Parkside Drive
Jupiter, FL 33458
Charles E. Schmidt College of Medicine
Dean: Phillip M. Boiselle, M.D., pboiselle@health.fau.edu, 561-297-4828
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
Christine E. Lynn College of Nursing
Dean and Professor: Safiya George, Ph.D., APRN-BC, FAANP, sgeorge@health.fau.edu, 561-297-3206
Florida Atlantic University
777 Glades Road
Boca Raton, FL 33431
Charles E. Schmidt College of Science
Dean: Ata Sarajedini, asarajedini@fau.edu, 561-297-3035
Florida Atlantic University
Science Building (SE-43), Room 256
777 Glades Road
Boca Raton, FL 33431
Finally, to read the 2019-20 Student Handbook and Planner, click here.
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