Who You Going to Call?

haveuheard call um

…When You Need Answers, You can Call!

The important call contact info you need to have. Over the years there have been only a few times that I, as a parent, have felt the need to call the campus to resolve an issue. Generally, I try to get my kids to handle it themselves. However, knowing where to call for whatever the issue can be daunting. For instance, trying to decipher how rush works or even having financial aid issues.  Be aware though that, unless your student has given you permission to call or is sitting with you, some departments won’t speak to you, the parent.

Check out our blog Before Heading to Miami Do This! to download different legal documents.  These documents give parents’ permission in different medical and legal scenarios. This is a compiled list of all key phone numbers for the University of Miami. Each number provided is either connected to an official office or faculty member (emergency numbers not included). These numbers are helpful for both students and their parents in times of need or for information.

We realize that finding the right place to call isn’t always so simple so we have listed several of the offices and what they are used for to make your navigation simpler. Many of our blogs address issues that you may be looking for guidance about too so we have linked those too.

President: Julio Frenk 305-284-5155 president@miami.edu
230 Ashe Building, 1252 Memorial Drive, Coral Gables, Florida 33146

When contacting President Frenk, be aware that you will typically be in touch with his assistant at first. President Frenk’s Administrative Manager is Alicia Blatchford, the number listed will go to her.

We realize that finding the right place to call isn’t always so simple, so we have listed several of the offices and what they are used for to make your navigation simpler. Many of our blogs address issues that you may be looking for guidance about too so we have linked those too.

UM Police Department

University of Miami Police: (305) 284-6666, 5665 Ponce de Leon Blvd #101, Coral Gables, FL 33146, Police Chief David A. Rivero

The non-emergency number listed is for reporting suspicious persons, incidents, unsafe conditions and general concerns. For emergencies always contact 911.

Office of Emergency Management 

This is the department in charge of ensuring student and faculty safety, emergency preparation and response and general protection of UM resources. A great resource to have, especially during hurricane season!

Director Matthew Shpiner, mshpiner@miami.edu , 305-284-8005, 1535 Levante Avenue, Coral Gables, FL 33146

Student Health Service

The Health Center provides an opportunity for booking appointments online. Below is their weekly schedule. Typically they encourage online interaction but will take phone calls when necessary. The number to call is 305-284-9100. 5555 Ponce de Leon Blvd, Coral Gables, FL 33146. When the health center is closed Doctor’s Hospital and the Baptist system both have emergency rooms right near campus.

The hours for the Student Health Center are M, T, W, F  8:30 am – 5 pm, Th 9 am – 5 pm, SUN 11 am – 4 pm. They are closed on Saturdays.

Students can also make an appointment online at mystudenthealth.miami.edu.

Note: For students that are minors, they will need to have their parent or legal guardian complete consent for medical treatment. If your student has not filled out forms prior to your call and they are over 18 years of age, they will not release any information about your student. Make sure your student has signed these forms. See our blog on Sick at School.

Dean of Students

Ryan C. Holmes is the Dean of Students. The dean of students’ office is dedicated to ensuring student happiness, health and general quality of life.  Located at 1306 Stanford Dr., Whitten University Center #2250, Coral Gables, FL 33146-6922. (305) 284-5353. Email: ryanholmes@miami.edu or doso@miami.edu. The Associate Dean of Students & Social Worker is Sompa Adhya-Taylor, sxa1442@miami.edu.

Office of Student Financial Assistance and Employment

The financial aid office has a phone number as well as walk-in hours to discuss any financial aid issues. The student employment office has walk-in hours as well.

Students can go here to request information about financial aid, scholarships, disbursement, eligibility, verification, and general questions. Phone: 305-284-6100, P.O. Box 248187, Coral Gables, FL 33124. The Director of Financial Assistance is Joanne C Brown, j.brown1@miami.edu, 305- 284-1008. You may also email at ofas@miami.edu– undergrad and gradprof.finaid@miami.edu– post grad

Financial Aid Walk-in Advising Hours:

Monday, Tuesday, Thursday, and Friday 9:30 a.m. to 4:00 p.m.

Wednesday 11:00 a.m. to 4:00 p.m.

Student Employment Walk-in Advising Hours:

Monday, Tuesday, Thursday, and Friday 8:30 a.m. to 5:00 p.m.

Wednesday 11:00 a.m. to 5:00 p.m.

Phone Advising Hours:

Monday and Friday from 9:00 a.m. to 5:00 p.m.

Tuesday, Wednesday, and Thursday from 9:00 a.m. to 6:00 p.m.

Student Technology Help

University of Miami Information Technology’s mission is to provide innovative, secure, and reliable solutions in collaboration with our stakeholders that enhance teaching and learning, enable cutting-edge research, advance the clinical enterprise, and enrich the core business infrastructure.

The student technology help desk is located on the third floor of the library. Help is free and typically there is a very short wait time. They also tend to have spare computers and phone chargers for any student to borrow. For more detailed info, read out Technology Services at UM blog and we even have suggestions for Computer and Phone Repair.

Help support is available via phone 305-284-8887 and email sthd@miami.edu. You may also visit Richter Library, Room 325, 1300 Memorial Drive, Coral Gables, FL 33146. Hours of Operation. The Help Desk Supervisor is Bryan Vazquez, b.vazquez@miami.edu, 305-284-8889.

Student Help Desk support is available in person Monday-Friday from 9 am to 5 pm, and for 24/7 service, contact the UMIT service desk at 305 284-6565.

Housing & Residential Life

Phone: 305-284-4505

The Housing Office is open from 8:30 a.m. to 5:00 p.m., Monday through Friday. Students may also contact individual residential colleges. Students are advised to go to their Resident Assistants with initial problems, before contacting the higher-ups.

The Executive of Housing and Residential Life is James Gordon Smart, 305-284-4505, jsmart@miami.edu. 1211 Dickinson Drive Coral Gables, FL 33146.

If your student is having issues with laundry, pest control, cleaning issues, plumbing leaks, doors, locks, air conditioning, Cable, Internet, Furniture, they can complete a Facilities Management Service Request Form or call Facilities Customer Service at 305-284-8282 seven days a week.

As Florida is a very humid state, mold and mildew thrive here. UM does have suggestions for preventing mold and mildew. Should students have any water problems, they need to submit a service request immediately.

Students are advised to go to their Resident Assistants with initial problems, before contacting the higher-ups.

Office of Disability Services

For students that have any type of disability that requires special accommodations, campus accessibility, sponsored courses, course substitutions, this is the office you will want to be familiar with. The Director is Jessie E. Howell, jhowell@law.miami.edu, 305-284-9907. They are located in the University Center. Camner Center, Whitten University Center 2400, 305-284-2374, disabilityservices@miami.edu. You may also read our Student Accessibility Resources blog for more specific information.

Parking and Transportation Office

If your vehicle gets towed from UM’s property, contact the University of Miami Police at 305-284-6666. An authorized commercial towing firm carries out the towing action.

Once the motor vehicle is “hooked” by the tow truck and a case number is assigned, the vehicle is considered towed and becomes the concern of the towing firm. Vehicles not yet “hooked” and/or when a case number is not yet assigned may be released at the scene of the violation provided Parking and Transportation Services is able to validate identification, and cash payment is made at the time to the tow truck operator.

Students may appeal their citations here. Violators of the University of Miami’s Moving Parking Policies and Procedures (Revised May 2019) will receive a parking citation. Parking citations must be appealed within 15 calendar days of citation issuance. Once the appeal is submitted and processed, no further action is needed until a decision is issued. The appellant will be notified of the decision via email within 6-8 weeks from receipt of the appeal. A second level appeal may be requested. The citation must be paid in full prior to initiating the second level appeal. Submit the second level appeal to parking.gables@miami.edu within 15 calendar days from the issuance of the initial appeal decision.  If the appeal is successful, the citation payment will be refunded.

The Executive Director is Richard Sobaram and you may email him at rsobaram@miami.edu, 305-284-3081, McKnight Building, 5807 Ponce de Leon Boulevard, Suite 100, Coral Gables, Florida 33146-0712.

The Sr. Manager of Customer Service is Nick Poynter, 305-284-5021, n.poynter@miami.edu

Shuttle and Mobility Transportation:

305-284-1547, this number is for questions about the campus shuttle. The campus shuttle has two routes, one goes from the center of campus to the psychology building and the metro. The other shuttle goes from the library to the frat houses and University Village. Each shuttle comes approximately every seven minutes.

There are multiple lots and garages on campus. If you are visiting the campus there is an opportunity to pay for an hourly or daily rate with the parking app. Students are able to purchase parking passes.

Office of Human Resources

Perhaps you have a student that works at UM. The office of HR handles all issues relating to employment, benefits, compensation, payroll, employee/labor relations. This number is helpful for anyone employed by the university, 305-284-3798.

VP for Human Resources – Mary Harper Hagan: 305-284-4476, mharperh@miami.edu.

Because dealing with stress can sometimes require a little extra help:

Counseling Center

The counseling center offers opportunities to make appointments online through this number 305-284-5511 or a walk-in appointment. Mental health is a very important part of a successful college career. UM prioritizes resources that will assist students in taking care of themselves.

It is located at 5513 Merrick Drive, Coral Gables, FL 33146, 305-284-5511, Rene Monteagudo, Ph.D., Director, Counseling Center, rxm981@miami.edu.

The following numbers are health and mental health resources for college students.

SART Hotline. The Sexual Assault Resource Team provides a 24/7 anonymous hotline for UM students who may have experienced a sexual assault recently or in the past and are seeking information or support around these issues. The hotline is administered by the UM Counseling Center. Please visit the website for more information.

JCS Helpline Services – 305-798-6666. A local 24hr hotline that assists in suicide prevention as well as information and referrals to health, social, and human services.

ULifeline – 2-1-1. A nationwide 24hr service that forwards your call to the nearest crisis hotline.

Florida Poison Information Center – 1-800-273-TALK (8255)

Canes Care for Canes – 1-800-222-1222

You may also read our blog on The Stress of College.

Office of Victim Services

Sorority and Fraternity Affairs – Both Panhellenic (PC), Intrafraternity Council (IFC), the Multicultural Greek Council fall under the Division of Student Affairs. Sorority and Fraternity Affairs is the office of professional staff that provides guidance, education, and support to the Florida Greek community.

Dr. Ryan C. Holmes is the Dean of Student Affairs. The Dean of Students’ Office is located on the second floor of Whitten University Center in Suite 2250 on the Coral Gables campus, 305-284-5353, Email: ryanholmes@miami.edu.

The Panhellenic Association at UM is the umbrella governing council for UM’s six sororities and eleven fraternities.

For more information please contact: greeklife@miami.edu

All recruitment questions may be directed at UMiamiPanhellenicRecruitment@gmail.com.

Advisor: Dean Cristina Luna, cluna@miami.edu

Vice President of Recruitment, Olivia Ostermann: umiamipanhellenicrecruitment@gmail.com

UM Individual Colleges – It is always good for your students to follow the chain of command if they are having an issue within their college. But, should following that chain not work, here is the contact information for each individual college:

School of Architecture– Rodolphe el-Khoury, Dean rxe66@miami.edu, 305-284-9092.

Ana Maria Regalado, Asst. Dean, Student/Postgraduate Support Services, asantana@miami.edu.

College of Arts and Sciences – Leonidas G Bachas, Dean, bachas@miami.edu, 305- 284-4021.

Emily K. Long, Asst. Dean, ekl48@miami.edu, 305-284-1632.

Miami Herbert Business School

Dhananjay Nanda, Dept. Chair and Professor, Accounting, dnanda@bus.miami.edu, 305-284-3122.

Cecily D. Cooper, Associate Professor, Management, cecily@miami.edu, 305-284-8585.

Yongtao Guan, Department Chair and Leslie O. Barnes Professor, Management Science, yguan@bus.miami.edu, 305-284-2189.

Vidhi Chhaochharia, Associate Professor, Finance, vidhi@miami.edu, 305-284-5265.

School of Communication – Karin Gwinn Wilkins, Dean, kwilkins@miami.edu, 305-284-3420.

School of Education and Human Development – Laura Kohn-Wood, Dean, .kohnwood@miami.edu, 305-284-3505.

College of Engineering

Daniel Berg, Distinguished Research Professor, and Dean, Industrial Engineering Department, dberg@miami.edu, 305-284-4215.

School of Law– Anthony E. Varona, Dean, and M. Minnette Massey Professor of Law, avarona@law.miami.edu, 305-284-2394.

Philip & Patricia Frost School of Music – Shelton G. Berg (“Shelly”), Dean, sberg@miami.edu, 305-284-2241.

School of Nursing and Health Studies – Cindy L. Munro, Dean and Professor, cmunro@miami.edu, 305-284-2107.

Rosenstiel School of Marine and Atmospheric Science – Roni Avissar, Ph.D., Dean, Rosenstiel School of Marine and Atmospheric Science, avissar@miami.edu, 305-421-4000.

Miller School of Medicine- Henri Ford, Dean, Miller School of Medicine, hford@miami.edu.

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2020-05-05T16:39:49-04:000 Comments

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